Website Feedback and Survey Features

Every tool you need to capture, route and act on customer feedback — without bloat, and without coding.

Auto-popup surveys

Trigger surveys by URL, time on page, scroll depth, exit-intent, or your own custom rules.

Inline feedback widgets

Embed a survey directly inside your product — no popup, no friction.

Feedback button

Drop a floating feedback button anywhere on your site, fully styled to match your brand.

Templates & custom design

Pick from a library of survey templates, or design every screen, color and font yourself.

NPS, CSAT, CES

Run any standard satisfaction survey out of the box — Net Promoter Score, CSAT, Customer Effort Score.

Logic jumps & branching

Show the right next question based on the answer the user just gave.

Screenshots & session data

Every response can include a screenshot, the URL, browser data and your custom user data.

Multi-language

10+ languages built in, with full translation support so users see the survey in their language.

Targeting & segmentation

Show specific surveys to specific users — by URL, geo, plan, custom user property, anything.

3,000+ integrations

Slack, Trello, Jira, GitHub, Bitbucket, Salesforce, HubSpot — wired in via Zapier and webhooks.

Reporting dashboard

See trends over time, response rates, completion, and per-question breakdowns at a glance.

Team collaboration

Invite teammates, assign feedback to owners, set status, and apply custom tags.

Build better products. Get started in three easy steps.

Make it easy for your customers to give you feedback, right from inside your website or SaaS product, so you can gain valuable insights to build products and services that your customers truly need. Deceptively simple, yet sophisticated enough to handle all your needs. Here's how it works:

Create

Design easy-to-use surveys within minutes — and capture user insights throughout the product or purchase journey. Quickly create beautiful feedback buttons that match your branding or use buttons that are already on your site to trigger customer feedback survey.

  • Use a survey template or create one from scratch
  • Use a feedback button or custom trigger
  • Select where you want the survey to appear
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Collect

Capture user feedback on your website or SaaS product and manage it in a single view. Drill down into details, connect the dots, and gain new insights.

  • Access all incoming feedback in your portal
  • Organize and apply custom tags
  • Set completion status

Collect

Capture user feedback using our auto-popup surveys, inline feedback widgets or a feedback button on your website or SaaS product and manage it in a central place. Get a screenshot along with the URL and user data to get a full picture about what the customer was doing when he left the feedback. Drill down into details, connect the dots and surface new insights.

  • Get the feedback in your inbox, CRM or issue tracker
  • Track and manage all user feedback centrally
  • Invite team members to participate

Manage & Analyze

We use artificial intelligence and machine learning algorithms to analyze incoming feedback. View customer insights at a glance on your reporting dashboard.

  • Understand how your surveys are performing
  • See at a glance the current feedback trends
  • Track customer satisfaction over time
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Share Insights Across the Entire Tech Stack

Appzi integrations automatically push all user feedback, along with screenshots and session data, to your Support, Project Management and Issue Tracking tools so it fits into your existing workflows. Respond to customer feedback quickly and direct actions to the right tool.

  • Build your own streamlined workflows
  • Route feedback and screenshots
  • Process inbound feedback instantly
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Automatically create Trello cards and labels, along with screenshots whenever customers submit feedback.

Post customer feedback directly in to message boards with feedback data and screenshots.

Track and manage customer feedback right inside Bitbucket so you never miss a beat. Through Zapier.

Create and manage bug reports and feature requests inside your development platform. Through Zapier.

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Trusted by the World's Best Teams

ClouderaMaxxtonHenkelLimejumpCorePowerTeamflowHarvardJames Cook UniversityPrusa ResearchMIT